Frequently asked questions
Quick answers about accounts, billing and data
Accounts
Can I change plans later?
Yes. Move up or down at any time; we work out the difference to the day.
Is there a free trial?
Growth and Business come with a 14-day trial. You do not need a card to start.
How do seats work?
A seat is one person who can sign in. Viewers who only read shared dashboards are free.
Billing
Do you offer discounts?
Nonprofits and schools get 50% off any paid plan. Write to us from your work address.
Where is my data stored?
In the region you choose when you set up the workspace: the EU, the US or Australia.
Can I cancel at any time?
Yes. You keep access until the end of the period you paid for, then the workspace becomes read only.
Still stuck?
We usually reply within an hour