Helpdesk
Tickets, response times and satisfaction
Open tickets
97
First reply
5 min
Solved
372
Satisfaction
96%
Tickets
Created and solved, last 30 days
Service level
Replies within 1 hour, this week
Email94%
Chat98%
Phone81%
Recent tickets
| Ticket | Priority | Status | Agent |
|---|---|---|---|
|
Checkout fails on Safari#2093 · Halcyon Labs
|
Urgent | Open |
HS
Hana |
|
How do I add a second store?#2092 · Coral Retail
|
Low | Open |
OG
Oliver |
|
Export to CSV is empty#2091 · Lumen Analytics
|
High | Open |
LH
Lina |
|
Card declined, but money taken#2090 · Orchid Hotels
|
Urgent | Pending |
OG
Oliver |
|
Add a second admin#2088 · Granite Works
|
Low | Pending |
YC
Yara |
By channel
380 tickets in the last 7 days
Agents
This week
| Agent | First reply | Satisfaction | |
|---|---|---|---|
|
HS
Hana SatoTier 2 |
101 | 4.2 min |
98% |
|
OG
Oliver GrantTier 1 |
115 | 5.1 min |
96% |
|
YC
Yara CostaTier 1, chat |
104 | 3.4 min |
95% |
|
LH
Lina HaddadTier 2, bugs |
52 | 9.6 min |
92% |